25/09/2025
An elderly couple had by mistake entered the First AC coach.
Both looked nervous, with fear on their faces and tears in the mother’s eyes.
When the ticket checker came, I thought he would scold them.
But instead, he looked at the mother kindly and said:
“Don’t worry, mother… you are like a mother to me too. Mistakes happen, it’s okay.”
In that moment, I felt — rules do matter, but kindness matters more.
With just a few gentle words, he turned their fear into comfort and won their hearts.
Sometimes, all it takes to win hearts is empathy.