08/07/2019
Responsible Banking? Maybe it's the red logo?
Why pay out millions on advertising using sport stars and comedy duos then write to a disabled, elderly lady within months of her husband's death threatening action about her mortgage to make her scared? The lawyers had already told the 'Bank' money will come so please don't put the account into forfeiture/arrears, - it will be paid, but the widow is severely disabled and it's difficult. The Bank respond with penalties and threats. Is that responsible banking? Clearly the elderly, disabled or bereaved shouldn't bank with this bank.
Sometimes you need to ask the question - what happens when either of us are left behind - how will the survivor be treated - don't just ask the bank, ask other customers.