13/09/2020
Royal Bank of Scotland employees altered customers’ files ahead of an independent review into mis-selling of toxic interest-rate hedging products – potentially helping the bank to avoid paying millions in compensation, documents reveal.
The files related to interest-rate swaps which the bank said would protect clients against rising rates. Instead, the bank generated huge profits and then, as rates plummeted, customers were saddled with crippling debts that in many cases led to bankruptcy.
Bank routinely took out millions of credit in its customers’ names without telling them, to cover losses on products the bank had recommended, yet regulators failed to take action