Housing Disrepair Claim

Regulatory status
Smart Advice Claims Ltd is authorised and regulated by the Financial Conduct Authority (FRN 974423) for regulated claims management activities. What we do
We help customers understand the claims process and support the administration of potential claims. Where appropriate, we may introduce you to an independent, appropriately regulated legal representative (e.g., SRA-regulated so

licitors) who can provide legal advice and conduct legal work. Important information
• We are not a law firm and we do not provide legal advice.
• You do not need to use a claims management company to pursue a claim. You can raise repairs directly with your landlord, and you may also be able to use a housing complaint service depending on where you live.
• Any claim outcome and/or compensation is not guaranteed and will depend on your circumstances.
• We will give you clear information about any charges and who charges them before you decide to proceed. Marketing preferences
We will only contact you for marketing where you have asked us to or specifically agreed to receive it. Complaints
If you are unhappy with our service, please contact us first so we can try to resolve matters. If we cannot resolve your complaint, you may be able to refer it to the Financial Ombudsman Service (subject to eligibility).