The Consumer Lawyer

13/06/2022

The past few weeks has seen travel chaos with hundreds of flights being cancelled and airports struggling to process passengers through security, causing lengthy delays. Most affected have been those travelling with British Airways, easyJet, Ryanair and TUI, although most other airlines have also been impacted. Passengers have been contacting me with lots of stories about cancelled and delayed flights, long delays at the airport and their struggle to get information from the airlines....

The past few weeks has seen travel chaos with hundreds of flights being cancelled and airports struggling to process passengers through security, causing lengthy delays. Most affected have been tho…

31/03/2022

With energy prices rising it comes as no surprise to anyone when they open their gas or electric bill and find it is far higher than usual. But I’m urging consumers this week to still check their bills carefully as energy providers are notorious for sending out inaccurate bills. In fact, Citizens Advice report that problems with inaccurate bills makes up more than 40 per cent of the problems energy customers contact them about and indeed this is a trend I also see on my radio show, the LBC Consumer Hour....

With energy prices rising it comes as no surprise to anyone when they open their gas or electric bill and find it is far higher than usual. But I’m urging consumers this week to still check their b…

25/03/2022

NEW: The Consumer Lawyer Podcast launching Monday 28th March 2022

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19/03/2022

By Dean Dunham 20 March 2022 New fraud-prevention rules came into force this week and if you are a credit or debit card user you will be affected by them. Here is what you need to know: What are the new rules The new rules are known as 'Strong Customer Authentication (SCA)', which require both debit and credit card providers to ask customers to verify certain payments....

By Dean Dunham 20 March 2022 New fraud-prevention rules came into force this week and if you are a credit or debit card user you will be affected by them. Here is what you need to know: What are th…

05/03/2022

By Dean Dunham 4th March 2022 Throughout the lockdowns, lots of readers asked for my help when Teletext Holidays and Alpharooms (both owned by Truly Holdings) failed to refund them for holidays cancelled due to the pandemic. I very publicly called Truly Holdings out on this telling them they were breaching consumer law. The Competition and Markets Authority (CMA) then picked up on this and investigated....

By Dean Dunham 4th March 2022 Throughout the lockdowns, lots of readers asked for my help when Teletext Holidays and Alpharooms (both owned by Truly Holdings) failed to refund them for holidays can…

05/03/2022

By Dean Dunham 4 March 2022 When the Consumer Rights Act 2015 was brought into force in October 2015 it was another big step forwards for consumer rights, as we now had one piece of legislation that dealt with most everyday consumer issues (rather than several pieces of legislation) and we had a law that was fit for the twenty-first century....

By Dean Dunham 4 March 2022 When the Consumer Rights Act 2015 was brought into force in October 2015 it was another big step forwards for consumer rights, as we now had one piece of legislation tha…

26/02/2022

By Dean Dunham 24 February 2022 One of the most common complaints that have occupied my inbox in recent times relates to the delivery of goods, specifically where the retailer claims the goods were left outside and you tell me they are nowhere to be seen. My response is always clear, unless you agreed that the goods could be left with a neighbour or somewhere safe if you are out when delivery occurs, it is not your responsibility if the goods go missing....

By Dean Dunham 24 February 2022 One of the most common complaints that have occupied my inbox in recent times relates to the delivery of goods, specifically where the retailer claims the goods were…

26/02/2022

By Dean Dunham 27 February 2022 Households in England in council tax bands A to D will be entitled to a £150 rebate in April. Here’s what you need to know: How do I claim the rebate? If you pay your council tax by direct debit your local authority will automatically credit your account. If you do not pay by direct debit you have to provide them with your bank details....

By Dean Dunham 27 February 2022 Households in England in council tax bands A to D will be entitled to a £150 rebate in April. Here’s what you need to know: How do I claim the rebate? If you pay you…

26/02/2022

By Dean Dunham 27 February 2022 Have suppliers mis-sold driveway gravel to millions of households up and down the country? According to Sunday People reader Paul Kemp and several experts I have spoken to, the answer could be “yes”. Paul from Birmingham ordered gravel for his driveway from an online supplier. He says the advert clearly labelled the gravel as ‘driveway aggregates’....

By Dean Dunham 27 February 2022 Have suppliers mis-sold driveway gravel to millions of households up and down the country? According to Sunday People reader Paul Kemp and several experts I have spo…

26/02/2022

By Dean Dunham 25 February 2022 The headlines have naturally been dominated this week with news of Russia’s invasion of Ukraine. But Brits are also being warned of knock-on effects of the invasion closer to home, with major hikes in the price of living on the cards following threats of runaway inflation, increased interest rates, surges in oil prices, export issues with food ingredients, and mayhem for the stock market. ...

By Dean Dunham 25 February 2022 The headlines have naturally been dominated this week with news of Russia’s invasion of Ukraine. But Brits are also being warned of knock-on effects of the invasion …

12/02/2022

By Dean Dunham 13 February 2022 With Covid restrictions being withdrawn, it is paving the way for more people to book an overseas holiday. But following the holiday refunds saga that we have seen during the pandemic, with tour operators either taking an eternity to refund for cancelled holidays or refusing to do so, consumers are rightly nervous. One of the most popular questions I’ve been asked over the last few weeks is how can we safely book a holiday?...

12/02/2022

By Dean Dunham 13 February 2022 Questions about private parking tickets fill my inbox nearly every week and on many occasions, it is clear that the consumer has been treated unfairly, but the rules surrounding private parking operators do nothing to assist. However, new rules are on the way and it looks like the whole landscape surrounding private parking tickets is going to change and be weighted more in favour of the consumer....

By Dean Dunham 13 February 2022 Questions about private parking tickets fill my inbox nearly every week and on many occasions, it is clear that the consumer has been treated unfairly, but the rules…