07/08/2026
This week, we put the following questions to Glen Herron, Director of Business Partnerships 🗣
🎤What's the biggest change you've seen in client expectations over the last five years, and how has Bradley & Co evolved to stay ahead?
"Client expectations have changed significantly. Businesses now expect workplace services to be proactive, flexible and tailored to their individual needs rather than a one-size-fits-all approach.
At Bradley & Co, we've stayed ahead by building strong relationships with our clients, investing in our people and remaining agile. By understanding each client's business and adapting as their needs evolve, we're able to deliver workplace solutions that provide real value and long-term support."
🎤What opportunities do you see for businesses that invest in exceptional workplace services rather than viewing them as a cost?
"Exceptional workplace services should be seen as an investment, not an expense. A well-managed workplace has a direct impact on employee wellbeing, productivity and staff retention, while also creating a positive first impression for clients, visitors and prospective employees.
Businesses that prioritise workplace experience often benefit from stronger engagement, a more positive culture and an enhanced reputation, all of which contribute to long-term success."
🎤If you could give one piece of advice to organisations looking to improve workplace experience, what would it be?
"Listen to the people who experience your workplace every day. Employees, clients and visitors all provide valuable insight into what's working well and where improvements can be made.
Creating an outstanding workplace isn't about making assumptions; it's about understanding people's needs and continuously adapting to meet them. Organisations that genuinely listen are better placed to build environments that are welcoming, efficient and support long-term business success."
