20/03/2026
Aplying for a partner visa? Read this update form the Department of Home Affairs.
If you hold a Partner (provisional) (subclass 309) or Partner (temporary) (subclass 820) visa, you may receive a phone call from a departmental officer.
This is so we can get more information to progress your application. This phone call may come from any of our onshore processing offices. Please be aware that any calls from the Department of Home Affairs will come from a private number.
Be aware of scammers who impersonate the Department. They may contact you by phone and say they are calling on our behalf. Our staff will always identify themselves before they ask for any information. To verify that you are speaking with a departmental officer ask them to confirm your file number or your application lodgement date.
Our staff will never ask for:
• credit card information
• banking details
• ImmiAccount password
• payment over the phone.
Partner (subclass 309) holders see: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/partner-offshore/migrant-100
Partner (subclass 820) holders see: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/partner-onshore/permanent-801