23/07/2026
π€ Are you all caught up with our latest edition of Higgsy's Handy Hints?
In our recent blog, Richard Higgs discusses 'Client Engagement Platforms: Are You Missing an Opportunity?'
π For years, law firms have competed on expertise, reputation, and outcomes. Those fundamentals remain essential. But in 2026, a new differentiator has emergedβone that increasingly influences client satisfaction, loyalty, and referral behaviour.
π‘ That differentiator is client experience.
π§ Todayβs legal clients live in a world of instant access, real-time updates, self-service convenience, and seamless digital interactions. Yet many legal matters are still managed through email chains, phone calls, and document attachments.
Want to see how your firm can work better? Click here π https://accesspoint.legal/knowledge-hub/insights/client-engagement-platforms-are-you-missing-an-opportunity/