Mosaic Mediation - Mediation, Coaching & Training

09/09/2026

Mediation is a speedy form of dispute resolution, which aims to prevent the need for using more formal, costly methods of resolving an issues - such as bringing a case to a court or tribunal.

A workplace mediation process typically involves:

✨An explanation of the mediation process
✨Calls (before and after the mediation) to each individual
✨A facilitated conversation by the mediator between the individuals
✨Any relevant additional service requested, such as DISC, training or coaching
✨Confidentiality and impartiality throughout
✨Communication with the organisation before, during and after the mediation

📨Email: [email protected] to discuss your enquiry.

Mosaic Mediation provide a range of conflict resolution tools and services to flexibly address every unique situation, including mediation, coaching, neutral evaluations, DISC profiling, training, and advisory services.

04/09/2026

September✨ is often a time of new beginnings and building new relationships.

🤩It's that 'new notebook'📓 feeling!

I will often say to my children that new groups of people are just those you don't know... YET.

🤷Who knew that the personal accomplishment of getting through the audition process meant my fellow speakers would become my amazing support system!

👉This week, a few of us managed to get together for another practise before Saturday 😵‍💫- and it meant so much to have that encouragement. (🤩And it was amazing to hear their talks fully too!)

The start to September is not all 🔴TedX... This week has also included mediations, 📨lots of emails, pre-mediation calls, a lovely social/business catch up with Ainslie Chivers over cake 🍰 and a great call with People-Keeper, Maritsa Inglessis.

What have you been upto this week?

TEDxGosport

02/09/2026

✨What do you want to focus on?

There are three main coaching options available with Mosaic Mediation:

1. Individuals may wish to become more confident and assertive communicators through Assertiveness Coaching.

2. Our Peaceful Leadership Coaching equips people managers or senior leaders with leadership skills, delivering feedback, and managing conflict.

3. Conflict coaching can be used to help an individual to proactively process a difficult personal or professional interaction or conflict situation. (Conflict coaching can also be a great addition to mediation - particularly when one or both parties experience anxiety or have mental health concerns.)

Mosaic Mediation works directly with individuals or to facilitate coaching within an organisation.

Email: [email protected] or book a call through the Mosaic Mediation website to discuss your goals and areas of focus.

02/09/2026

The calm before the performance 🔴.

Last week, away with my family, I was able to sit with this view and very calmly memorise...but, 😵‍💫 now it's only a few days away until I have to do the real thing for at the TEDxGosport event.

It probably won't surprise you that I will be speaking about conflict 😎.

Every day, I'm involved with conflict - whether it's pre-mediation calls, discussing approaches for potential mediation, coaching leaders to manage conflict more effectively, or training new mediators.

So, it's my life 🤷.

👉But, I am also keenly aware that it's a topic we *ALL* relate to (even if it's not your profession) - everyone has experienced conflict.

My hope is that after I stand on that red dot 🔴 listeners will walk away feeling better equipped and more hopeful about what can come from handling conflict in a different way.

26/08/2026

What is a DISC 'communication style'? 'DISC' is a method of psychometric profiling - similar to Insights or Myers Briggs (MBTI) - which enables individuals to increase self-awareness around their motivations, behaviour, communication style, strengths, and areas of focus for development, using a 'DISC report'.

✨DISC is an incredibly simple and effective tool for improving communication skills and understanding how to relate to those with different styles.

We work with individuals who want to learn more about themselves - whether within their coaching package or separately. We also work with organisations, to support individuals or whole teams with training, recruitment processes, or team workshops.

Email📨: [email protected] or book a call through the Mosaic Mediation website to discuss your goals and areas of focus.

19/08/2026

To mention a few consequences...

Not all conflict is bad or unhelpful, but when conflict is not handled effectively (or totally avoided), there can be significant consequences for an organisation, including:
🔸Increased absences and staff turnover
🔸Miscommunication and disharmony between teams
🔸Interrupted or lower productivity
🔸More grievances and disciplinaries
🔸Broken trust - with individuals, towards managers, or with the organisation

There are several options to support an organisation's unique situation flexibly.

Yes, mediation is one ☑️

There is also coaching ☑️, training ☑️, specialist guidance☑️, neutral evaluation ☑️, and meeting facilitation ☑️

Delay is often caused by not knowing what the next step should be for the best. One step that you can take to manage a difficult conversation effectively is to reach out to a specialist for a no-obligation conversation. Email: [email protected] or message Mosaic Mediation - Mediation, Coaching & Training directly.

14/08/2026

📋I've been living by these rules this week...

Especially 'sea 🌊 life's beauty'.

I live in a coastal town that is full of places that overlook the harbour or the sea.

Yesterday, that wonderfully included meeting up with✨ Ainslie Chivers, Rachel Harwood, Jessica Shailes and Kelly West - people I met first through ONLE Networking and would definitely consider more like friends now.

I 'took time to coast', taking time to sit outside in the sunshine while memorising my TEDxGosport talk... that's a 'win:win' in my book 😎 .

Doing the journey is also part of doing more to 'Come out of [my] shell' (not that I was that shy to begin with 😁) and 'Make waves' - positive waves that encourage people to look 🔎 beneath conflict behaviours.

👉I have done 'proper work' too... mediations, mediation training with CLA Mediation & Training Ltd, getting sign-off for future Mosaic Mediation UK mediations, and pre-mediation calls.

I don't want to 'pier pressure' you 😉, but I would love to know what you have been up to this week and what 'rules' you live by...?

13/08/2026

👀Look what one of our delegates brought in on Day 4 of the course!

We are often very looked after when delivering training for organisations, and this client certainly did too.

Yet, on top of the lovely food 🥪🥐☕provided for our trainers and delegates by the organisation, this amazing selection of homemade scones (and chocolate cupcakes🧁 not pictured) was a very tasty addition to the day from one of the training course delegates!

(My household also gave them a high rating when I brought a few spares 👍)

CLA Mediation & Training Ltd
mediation

11/08/2026

🔴The day is fast approaching!

I'm thrilled to be speaking at this year's and, of course, it's on a subject very close to my heart!

It's been an incredible journey so far, with great support from the 🔴TedxGosport team and my fellow speakers.

👉Very much in memorising mode now 😵‍💫💭

(I think the event is almost sold out too!)

Speaker Spotlight: Emma Jenkings 🎤🔴

What if the key to resolving conflict isn't winning the argument, but understanding what's underneath it?

Known as a "professional peacemaker," Emma Jenkings (Mosaic Mediation - Mediation, Coaching & Training) works as a workplace mediator, SEND mediator, conflict coach and interpersonal skills trainer; her work centres on helping people navigate difficult disagreements by uncovering the shared values hidden beneath them.

In her talk, Emma explores how looking beyond behaviour and listening more deeply can help us find understanding, insight and connection: even when we disagree.

In an increasingly divided world, perhaps the most powerful thing we can do is stop trying to win and start trying to understand. 🤝