11/02/2026
Important clarification
We’ve recently seen posts and reviews online regarding another business: Legacy-Shield Solutions / Health & Wealth Protection.
We are not connected.
Norfolk Wills & Estate Planning is a completely separate business from Legacy-Shield Solutions / Health & Wealth Protection.
Any issues being discussed online about that business do not relate to us and do not involve any of our clients or our services.
Regarding a former introducer and owner of the separate company, Legacy Shield Solutions
Neil Alexander previously acted only as an introducer/lead generator as part of our business development programme. He was one of around 100 introducers, including some of the most reputable, regulated Accountants, Mortgage Advisors, legal firms, and social media companies who trust us to look after their clients.
We parted company with Neil approximately two years ago, and he has not introduced to or worked with our business since.
He was never directly employed by us, and he introduced will-writing clients to many different reputable businesses nationwide, as well as working in different industries and sectors in client generation.
He was not involved in drafting, approving, or finalising any wills or legal documents for our business.
How our work is delivered (and why clients can feel confident)
All introductions, whoever they came from were always reviewed and handled by our experienced/qualified estate planning professionals; and, where appropriate, for reserved activities, introduced to and prepared through SRA-regulated Solicitors before work was completed.
Our current team
Norfolk Wills & Estate Planning is owned and led by Ross Ratcliffe, supported by our in-house team. Neil Alexander has no involvement in any of our group of businesses. We think Neil started Legacy Shield Solutions his own company late 2024.
Our standards
We take our professional standards and client care very seriously, and we remain committed to providing a compliant, trusted service. We have served over 6,000 Norfolk and Suffolk families to date.
If you’ve seen something online and would like reassurance, please message or call us directly. We’re happy to confirm your file status, explain our process, and provide peace of mind.
We also understand, and are extremely saddened to hear, that some people may be experiencing difficulties with Legacy Shield Solutions. While we cannot comment on another company’s matters, we will always try to point people in the right direction and be as helpful as we can.
Thanks for reading and to all our past, present and future customers thank you for your continued support of our local family business.
Ross Ratcliffe
Owner and Director of Norfolk Wills and Estate Planning