03/08/2025
Need to simplify things?
It isn't always obvious which work can be delegated to others. And often it's hard to let things go. But if you are stretched too thin, it's worth investing some time to review what you are doing (you can do this by checking your Sent Items email folder and your telephone call log and keeping a short note on a phone or notepad of the tasks you are spending your time on throughout the day).
Then go through that list and categorise each as follows:
MUST do - only you can do this, you have specialist skills or knowledge that means nobody could take this off your plate
SHOULD do - if you took time to show others and explain things then this could easily be taken off your plate going forwards
COULD do - low value tasks that someone else is better placed to do anyway, but it feels quicker and easier to do yourself (although collectively take up a disproportionate amount of your time!)
What if someone else took your calls and filtered out the sales people from the client enquiries - and managed client expectations about when you can speak to them instead of you getting sucked into another 20 minute call whilst in the middle of something else? Or someone answering your phoneline instead of you sending them to voicemail and then totally forgetting to return them?
Would you be more successful if someone monitored your inbox and deleted the junk mail, escalated the possible new business wins, liaised with clients and suppliers over queries so you don't have to and generally improve your client relationship management so they get gold standard service and leave more 5 star reviews?
Would it help if you trained up junior staff members to give them some of the easier specialist tasks and started to widen their experience?
Would your accountant be absolutely delighted if you (or your significant other) stopped trying to squeeze in your invoicing and bookkeeping, and chased up your non-paying clients without damaging your working relationship?
It takes a little time to work through what and how to delegate but it's really worth it and the investment pays off in the long term when you have more time to do the things that really matter.
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(Photo credit - the very talented Jon Tyson on Unsplash)