16/03/2026
If you have a complaint about a provider of financial products or services in Australia, the Australian Financial Complaints Authority (AFCA) offers a straightforward process to help resolve disputes.
Before lodging a complaint with AFCA, however, you must first try to resolve it directly with the financial firm, using their Internal Dispute Resolution processes. Once you’ve done that, and if you’re still not satisfied, you can submit your AFCA complaint.
Be sure to provide all necessary documents to support your case, such as contracts, medical reports (for disability insurance-related complaints), and correspondence.
AFCA may mediate or investigate to help you reach a resolution. If the outcome isn’t satisfactory, you can pursue other options.
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